22betz Privacy Policy
Protecting your personal information is our highest priority. This policy explains how 22betz collects, uses, and keeps your information secure.
1. Introduction
22betz operates a safe, transparent, and trustworthy online entertainment platform for users in Bangladesh. This privacy policy ("Policy") explains how 22betz collects, stores, uses, and protects the personal information of users who register or visit our platform.
By using this platform, you agree to the terms of this privacy policy. We ask that you read this policy carefully and contact our support team if you have any questions.
22betz uses SSL encryption technology and industry-standard security measures to keep your information secure. Your privacy is very important to us and we never disclose your information to third parties without authorization.
2. Data Collection
22betz may collect your information in the following ways. In each case, only the necessary information is collected.
2.1 Information Collected at Registration
When you open an account at 22betz, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred currency and language settings
- Username and secure password
- Identity verification documents (as part of the KYC process)
2.2 Transaction-Related Information
For financial transactions on our platform, we record the following information:
- Deposit and withdrawal amounts and dates
- Payment method (bKash, Nagad, Rocket)
- Mobile banking number (stored in encrypted form)
- Transaction reference number and status
2.3 Automatically Collected Technical Information
When you browse our website, some information is collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and duration of use
- Referring website information
- Cookies and session data
We never collect or store your sensitive financial information without permission, such as full bank account numbers or card details.
3. Purpose of Data Use
22betz uses collected information only for legitimate and necessary purposes. We process your information for the following reasons:
- Completing account registration and identity verification
- Processing financial transactions securely and maintaining records
- Protecting the platform and preventing fraudulent activity
- Providing customer support and resolving complaints
- Monitoring responsible gaming and providing related support
- Improving platform functionality and enhancing the user experience
- Complying with applicable regulations and legal obligations
- Sending important updates, security alerts, and account-related notifications
We never sell or rent your information to third parties for marketing purposes. Your privacy at 22betz is fully protected.
4. Data Storage and Security
22betz uses the highest industry-standard security technology to keep your personal information secure. The key components of our security measures are as follows:
4.1 Encryption Technology
SSL (Secure Socket Layer) encryption is active across our entire platform. This means all information transmitted between your browser and our servers is encrypted and cannot be read or altered by third parties.
4.2 Data Retention Period
We retain your information only for as long as necessary or legally required. Even after an account is closed, some information may be retained for a specified period due to legal obligations. After this period, information is securely deleted or anonymized.
4.3 Access Control
Access to your information is restricted to authorized personnel only. Every access is logged and regularly audited. Our systems undergo regular security testing.
5. Sharing Data with Third Parties
22betz does not sell, rent, or transfer your personal information to third parties for commercial use. However, limited data sharing may occur in the following circumstances:
- Payment processors (bKash, Nagad, Rocket) — only to complete transactions
- Identity verification service providers — for the KYC process
- Cloud and hosting service providers — solely for data storage, under strict confidentiality agreements
- Legal authorities — in the case of a court order or legal obligation
- Fraud prevention agencies — for investigating suspicious activity
We have strict data processing agreements with all third parties. They may only use the information for specified purposes and in accordance with our instructions.
6. Cookies Policy
The 22betz website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
6.1 Types of Cookies We Use
- Essential cookies — required to maintain login sessions and ensure security
- Functional cookies — to remember your preferences (language, settings)
- Analytics cookies — to analyze and improve platform usage (anonymously)
6.2 Cookie Controls
You can disable cookies by going to your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly. We recommend keeping at least the essential cookies enabled.
7. Your Rights
You have the following rights regarding your personal information, and 22betz respects these rights:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request that data processing be limited in certain cases.
- Right to Data Portability: The right to receive your information in a structured, machine-readable format.
- Right to Object: The right to object to the use of your information for specific purposes.
To exercise these rights, please contact our support team. We will endeavor to respond to your request within 30 business days. In some cases, deletion or provision of information may be limited due to legal obligations.
8. Protection of Minors
22betz is for individuals aged 21 and above only. We do not knowingly collect personal information from any minor. Age is verified at registration, and if we become aware that a user is under 21, their account is immediately closed and the associated information is deleted.
If you believe that a minor has registered on our platform, please notify us immediately at [email protected]. We will take prompt action.
9. Policy Changes
22betz reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be shown when you log in to the platform
- The "Last Updated" date at the top of this page will change
If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy. If you do not agree to the updated policy, please stop using the platform and contact us to close your account.
This privacy policy has been drawn up in accordance with the applicable laws and regulations of Bangladesh. In the event of any dispute, the jurisdiction of the courts of Bangladesh will apply.
10. Contact
If you have any questions, feedback, or requests regarding this privacy policy, please get in touch with us. Our dedicated privacy team is ready to address any concerns you may have.